Serendipity had a hand in the birth of China-based branding agency Thread Design. Its co-founder, Ben Weldon, didn't even imagine he'd end up staying in China and heading a design agency almost a decade after he first set foot in the country as a curious backpacker. When it came time to choose a CRM, however, Weldon left nothing to chance. After exhaustive research, he found WORK[etc] and hasn't looked back since.

In Part 2 of a two-part post, we've listed down an additional 8 Reddit AMA threads with everything from a look at Shark Tank from the eyes of one of the show's judges to the ups and down of running a legal medical marijuana shop. A must-read for entrepreneurs, managers, and anyone in between.

As part of a new series of blog posts, we’ll be sharing insights into how we operate, using WORK[etc] the online CRM to manage WORK[etc] the business. Yes, the biggest users of WORK[etc] are also the ones who made it -- which is why we’re starting a new blog series geared toward sharing best practices that we’ve developed over the years.

Want to ask the President of the United States a question? Ever wondered what it’s like to get mauled by a bear, or what Snoop Dogg has for breakfast on Tuesdays? You can find out on a Reddit AMA.

It's been a while since we last looked at how the updates to the web app is getting along. With most of the back-end redesigns done, we're now giving you another glimpse at what to expect when the next massive WORK[etc] update is finally rolled out.

A torrent of emails constantly pours into your Gmail inbox. You check your inbox every time your phone beeps, you slog through newsletters and Facebook notifications just to get to the important ones — it can be overwhelming. Take back control over your inbox with these three productivity extensions for Gmail.

We've talked about the features. We've shown you screenshots. Now it's time to show you what Version 3 of the WORK[etc] iOS app can really do. Video incoming!

Business owners that dream of making it big time often jump on growth hacks to get that extra push they need. Once all that growth hacking pays off, though, it's time for the real thing: hacking the entire customer life cycle.